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Privacy Notice

Welcome to CEWE's privacy notice. CEWE respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from), when you contact us by telephone and when you visit our premises. Where relevant, it also includes how we process your personal data where you are a business contact such as a supplier, a member of a trade association or other organisation with whom we come into contact in the course of the day to day running of our business. It tells you about your privacy rights and how the law protects you.

1. Important information and who we are

Purpose of this privacy notice

This privacy notice aims to give you information on how CEWE collects and processes your personal data through your use of this website and other contact you may have with us whether by telephone, email or post, including any data you may provide through this website when you sign up to our newsletter, purchase a product or service or take part in a competition.

This website is not intended for children however we may process images of children during the course of our business and always in response to a customer request. The way in which these images are collected and processed are set out in this notice.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

Controller

CEWE (trading name of CEWE Limited) is the controller and responsible for your personal data (collectively referred to as "CEWE", "we", "us" or "our" in this privacy notice).

We have appointed Chris Rigbye who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the DPO using the details set out below.

Contact details

CEWE Ltd
Chris Rigbye
dataprotection@cewe.co.uk
CEWE Ltd
Unit 4
Spartan Close
Tachbrook Park
Warwick
Warwickshire
CV34 6RR
01926 463100

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to the privacy notice and your duty to inform us of changes

This privacy policy was last reviewed September 2025.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

2. The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

Identity Data includes first name, last name, title and date of birth.

Contact Data includes billing address, delivery address, email address (personal and/or business) and landline and mobile telephone numbers (personal and/or business).

Image Data includes photographic images received from you and/or uploaded to our website by you, and any images captured as a result of our use of CCTV at our premises.

Financial Data includes bank account and payment card details.

Transaction Data includes details about payments to and from you. Details of products and services you have purchased from us.

Technical Data includes IP address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

Profile Data includes your username, purchases or orders made by you, your interests, preferences, feedback and survey responses.

Usage Data includes information about how you use our website, products and services.

Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you. Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

3. How is your personal data collected?

We use different methods to collect data from and about you including through:

Direct interactions. You may give us your Identity, Contact, Image and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

  • apply for our photographic products;
  • create an account on our website;
  • subscribe to our service or publications;
  • request marketing to be sent to you;
  • enter a competition, promotion or survey; or
  • give us some feedback.

Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, and other similar technologies. Please see our cookie policy for further details. We segment our customer data based on purchase history to provide the best possible experience.

Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:

Technical Data from the following parties:

  • (a) analytics providers such as Google Analytics/Adobe Analytics based both inside AND outside the EU.
  • (b) advertising networks such as Google Display Network based both inside AND outside the EU.
  • (c) search information providers such as Google based both inside AND outside the EU.
  • (d) Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as Customer Service Support, Delivery Networks and Payment Gateway Providers based both inside AND outside the EU.

For details on any of the third parties, please contact us using the contact details provided at the start of this notice.

4. How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email, post or text message. You have the right to withdraw consent to marketing at any time as referred to further under the Marketing paragraph below.

Purposes for which we will use your personal data

We have set out below a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

We may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. If you need details about the specific legal ground we are relying on where more than one ground applies, please contact us using the details provided above.

Purpose: To register you as a new customer and process any enquiries

  • Data: Identity, Contact
  • Basis: Performance of a contract with you

Purpose: To process and deliver your order

  • Activities: manage payments, fees, charges; collect/recover money; update you on order progress
  • Data: Identity, Contact, Financial, Transaction, Marketing and Communications, Image
  • Basis:
    • Performance of a contract
    • Legitimate interests (recover debts)

Purpose: To manage our relationship with you

  • Activities: notify changes to terms/privacy policy; request reviews or surveys
  • Data: Identity, Contact, Profile, Marketing and Communications
  • Basis:
    • Performance of a contract
    • Legal obligation
    • Legitimate interests (update records, study use of services)

Purpose: To enable participation in draws, competitions, surveys

  • Data: Identity, Contact, Profile, Usage, Marketing and Communications
  • Basis:
    • Performance of a contract
    • Legitimate interests (understand use, develop business)

Purpose: To administer and protect our business and website

  • Activities: troubleshooting, data analysis, testing, maintenance, support, reporting, hosting
  • Data: Identity, Contact, Technical, Image
  • Basis:
    • Legitimate interests (business operations, IT services, security, fraud prevention, restructuring)
    • Legal obligation

Purpose: To deliver relevant content/ads and measure effectiveness

  • Data: Identity, Contact, Profile, Usage, Marketing and Communications, Technical
  • Basis: Legitimate interests (develop services, grow business, inform marketing strategy)

Purpose: To use data analytics for improvements

  • Data: Contact, Technical, Usage
  • Basis: Legitimate interests (define customer types, keep website updated, develop business, inform marketing)

Purpose: To make suggestions and recommendations

  • Data: Identity, Contact, Technical, Usage, Profile
  • Basis: Legitimate interests (develop products/services, grow business)

Purpose: To correspond and discuss potential contracts

  • Data: Identity, Contact
  • Basis: Legitimate interests (develop products, grow business)

Marketing

We strive to provide choices regarding personal data uses, particularly marketing via post and email. We use products from Salesforce.com Germany GmbH and transfer data to them. A privacy centre is available in the My Account area for managing your personal data preferences. Any changes will be communicated to you.

Promotional offers from us

We may use Identity, Contact, Technical, Usage and Profile Data to determine what we think may interest you. This helps decide which products, services and offers may be relevant.

You will receive marketing communications if you have requested information, purchased goods, or provided details when entering a competition or registering for a promotion, unless you opt out.

Third-party marketing

We will obtain your express opt-in consent before sharing your personal data with any company outside the CEWE Group for marketing purposes.

Opting out

You may stop marketing messages at any time by logging into your account to update preferences or using opt-out links in marketing messages.

Opting out does not apply to data provided as part of a purchase, warranty, product experience or other transactions.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, contact us using the details provided above.

If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis which allows us to do so.

We may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5. Disclosures of your personal data

We may have to share your personal data with the parties set out below for the purposes in paragraph 4 above.

Internal Third Parties include companies in the CEWE Group acting as joint controllers or processors and providing IT and system administration services, leadership reporting, and processing customer orders.

External Third Parties such as:

  • Service providers acting as processors in the UK providing IT and system administration services, such as carriers.
  • Printing and digitisation providers supporting delivery of products, based in the UK.
  • Professional advisers such as lawyers, bankers, auditors and insurers providing consultancy, banking, legal, insurance and accounting services.
  • HMRC, regulators and other UK authorities requiring reporting of processing activities.
  • Companies providing customer and marketing services on our behalf.
  • Third parties involved in business sales, transfers, or mergers. New owners may use your data as set out in this notice.

We require all third parties to respect the security of your personal data and treat it according to the law. They may only process your personal data for specified purposes following our instructions.

6. International transfers

Data is transferred out of the UK to the EEA, which has been deemed to provide adequate data protection.

Where providers are based outside the UK and EEA, standard contractual clauses are used to safeguard data.

7. Data security

We have put in place security measures to prevent your personal data from being lost, used, accessed without authorisation, altered or disclosed. Access is limited to employees, agents, contractors and third parties with a business need to know. They process data only on our instructions and are subject to confidentiality obligations.

We have procedures for dealing with suspected data breaches and will notify you and regulators where legally required.

8. Data retention

How long will you use my personal data for?

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, including legal, accounting or reporting requirements.

Retention periods consider the amount, nature and sensitivity of the data, risk of harm from unauthorised use, the purposes of processing, and legal requirements.

After your order is completed and delivered, image data is retained for up to 60 days for complaints or repeat orders, then permanently deleted.

Image data from CCTV is held for no more than 30 days.

We must keep basic customer information (Contact, Identity, Financial and Transaction Data) for tax purposes. Additional data is deleted 36 months after the last account login.

Photobooks added to the CEWE Customer Inspiration Gallery are covered by the CEWE Community privacy policy: https://www.cewe-community.com/global/content/privacy

Use of the CEWE Photo Digitisation Service

Use of the service provides an individual secure ID for digital access. If the ID is not activated, digitised images are deleted after 6 weeks. You may opt to receive a USB version by adding a USB stick to your basket.

Access to the CEWE myPhotos online storage service

You may use CEWE myPhotos to design photo products. CEWE myPhotos requires a separate account. Terms and privacy information are available at:

https://www.cewe-myphotos.com

Photobooks added to the CEWE Account Gallery are retained for up to six months. Images added to the gallery are retained for up to 45 days.

Supplier data is retained for six years after contract termination.

You may request deletion of your data as described in the following section.

We may anonymise personal data for research or statistical purposes and use it indefinitely without further notice.

Sensitive data such as images, login details, address data and payment method details are transmitted via encrypted connections (HTTPS/SSL) and stored on secure servers. Payment processing is handled by a certified payment provider.

Use of Splashtop services

For technical support, remote assistance may be offered via Splashtop, only if explicitly requested by you. A temporary end-user version (Splashtop SOS) may be provided by download and can be deleted after use.

Support uses a see-and-show mode: only your screen content is visible to the representative. Transmission is encrypted and not recorded or stored.

Customer service requires an identification number and one-time password that only you see. The password changes after each session. Staff will never request your customer account password or any payment credentials.

You control your computer at all times and may disconnect the session anytime.

For more information see the Splashtop privacy policy:

https://www.splashtop.com/de/legal/privacy-policy

9. Your legal rights

Under certain circumstances, you have rights under data protection laws, including:

Request access ("data subject access request") - to receive a copy of the personal data we hold and verify lawful processing.

Request correction - to have incomplete or inaccurate data corrected. Verification may be required.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us to continue processing it. You may also request erasure where you have successfully exercised your right to object (see below), where your data has been processed unlawfully, or where we are required to erase your data to comply with law. We may not always be able to comply for specific legal reasons, which will be communicated to you if applicable.

Object to processing of your personal data where we rely on legitimate interests and your particular situation gives you reason to object, as you feel it impacts your rights and freedoms. You also have the right to object to direct marketing. In some cases, we may demonstrate compelling legitimate grounds that override your rights.

Request restriction of processing of your personal data. You may ask us to suspend processing where: (a) you want us to verify accuracy; (b) our use is unlawful but you do not want erasure; (c) you need us to retain the data for legal claims; or (d) you have objected and we must verify overriding grounds.

Request data transfer to you or a third party. We will provide your personal data in a structured, commonly used, machine‑readable format. This applies only to automated data processing based on your consent or a contract.

Withdraw consent at any time where we rely on consent. This does not affect processing carried out before withdrawal. If consent is withdrawn, some products or services may not be available; we will inform you if applicable.

If you wish to exercise any of these rights, please contact Chris Rigbye at dataprotection@cewe.co.uk.

No fee usually required

You will not pay a fee to access your personal data or exercise your rights. However, a reasonable fee may be charged if a request is unfounded, repetitive or excessive, or we may refuse to comply in such circumstances.

What we may need from you

We may request specific information to confirm your identity and ensure your right to access your data or exercise your rights. This is a security measure to prevent disclosure to anyone not entitled to it. We may also contact you for additional information to speed up our response.

Time limit to respond

We aim to respond to all legitimate requests within one month. If requests are complex or numerous, we may need more time. In such cases, we will notify you and keep you updated.